IT & Repair Use Case

AI-Powered Support for IT & Repair Businesses

Automate diagnosis, provide 24/7 technical support, and generate qualified leads with Replyso's AI assistant.

Specialized Solution

Transform Your IT Business

Replyso's AI assistant is specially designed for IT Solutions, Service Providers and Repair businesses, helping you automate common diagnostic processes, provide instant technical support, and qualify leads before they reach your team.

  • Automated diagnostics for common technical issues
  • 24/7 technical support even when your team is offline
  • Lead qualification to prioritize high-value opportunities
  • Simple integration with your existing website and tools
T

TechFix Support Assistant

Hi there! I'm the TechFix support assistant. How can I help you with your computer or device today?

My laptop keeps freezing and crashing when I open multiple applications.

I'm sorry to hear about your laptop issues. Let's run a quick diagnostic. First, could you tell me:

  1. The make and model of your laptop
  2. How much RAM it has
  3. When did this problem start occurring?

This will help me diagnose the issue and recommend the best solution.

Tailored features for IT & repair businesses

Everything you need to streamline your technical support and repair services

Smart Diagnostics

Automatically diagnose common technical problems through a structured conversation flow.

Technical Knowledge Base

Build a searchable database of troubleshooting guides and repair manuals for common issues.

Appointment Scheduling

Allow customers to book repair appointments directly through the AI assistant.

Automated Quotes

Generate preliminary price quotes based on customer issue descriptions and diagnostic results.

24/7 Technical Support

Provide round-the-clock basic support for common issues, even when your team is offline.

Lead Qualification

Identify high-value repair opportunities and collect necessary information before human interaction.

Business Impact

Grow your IT Solutions, Service Providers and Repair business

See how Replyso's AI assistant has helped other IT Services and Solutions Providers

65%

Reduction in basic support ticket volume

40%

Increase in high-value leads

28%

Reduction in diagnostic time for technicians

How IT & repair businesses use Replyso

Real-world applications that deliver tangible results

IT Services & Solutions Provider

Automated Troubleshooting

An IT services and solutions provider uses Replyso to handle initial touchpoints for all customer inquiries. The AI walks customers through basic troubleshooting steps, resolving simple issues immediately and gathering detailed information for human intervention when needed.

Resolves 40% of issues without technician involvement
Reduces in-person diagnostic time by 15 minutes per customer
Increased after-hours inbound leads by 35%
75%
Customer satisfaction

Ready to transform your IT business?

Get started with Replyso today and see how our AI assistant can streamline your support, boost efficiency, and generate more qualified leads.